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The Cisco Systems donation programme provides an assortment of wired and wireless networking hardware products to eligible nonprofits and charities.

You can request all the Cisco equipment and hardware necessary to create a functioning network through this programme (only additional wiring may be required).

Do Not Combine with Other Requests

Note that if your organisation is requesting Cisco and non-Cisco products, you must place a separate request for the non-Cisco items.

Eligibility and Restrictions

If eligible, your organisation may request any number of products for a total of up to USD $4,800 in administrative fees per fiscal year (July 1 to June 30). You can place as many requests as needed each year, as long as the total administrative fees for all of your requests do not exceed the maximum.

Caution: Affiliates of national organisations with more than 20 locations are not eligible for Cisco donations. This is true even if your affiliate is considered a separate entity and is not funded by the national organisation. Examples of national organisations are the YMCA and the American Red Cross.

Consult the eligibility and restrictions page to review your organisation's eligibility to participate in this programme.

Shipping and Fulfillment

Due to material shortages across the semiconductor industry, fulfillment times are longer than usual. You can expect your donation request to be fulfilled within 26 weeks of the approval date.

This timeframe includes order processing, product manufacturing, shipment, and delivery.

All product donations are subject to change or delay without notice. Cisco reserves the right to substitute functionally equivalent products for any request.

SMARTnet Service, Support, and Returns

Cisco donations include a five-year SMARTnet contract to help organisations install and maintain their systems. Benefits include technical support, replacement or repair of damaged products, and software updates.

If your SMARTnet contract expires, we strongly encourage you to renew your SMARTnet service and support agreement annually (at your own expense) for as long as you own the equipment or until that equipment is declared end-of-life (EOL) and no longer supported by Cisco. Learn how to register and access these benefits.

For products that arrive damaged or inoperable, use the Cisco warranty or your SMARTnet contract.

For incorrect product shipments, within 60 days of receipt of the items, email customerservice@charitydigital.org.uk with "CISCO RETURN REQUEST" as the subject line and include the following:

  • Your organisation name
  • Your TechSoup donation confirmation number
  • A list of the products you would like to return
  • Your reason for returning the products

Our Cisco donation programme representative will review your request and get in touch with you to make arrangements for the return.

For other product issues, Cisco generally does not accept returns. However, if you have special circumstances that you would like us to review, send us an email as described above.

To receive a refund on products requested through the Cisco Donation Programme, items should be returned within 60 days after delivery is complete for all products in your request.

Cisco Takeback and Recycle Programme

Cisco is a green company. Donated Cisco products that are no longer useful or have reached their end of life can be returned to Cisco through the Takeback and Recycle programme. It is open to all users of Cisco equipment and its associated brands and subsidiaries.

Cisco Product Grant Programme

The Cisco Product Grant Programme is another option for some nonprofits to receive Cisco networking products. This programme offers individual nonstandard networking bundles as donations to select nonprofits. For more information, see the Cisco Product Grant programme.

Eligible organisations can receive donations from either the Cisco donation programme at TechSoup or the Cisco Product Grant Programme, but they can't receive donations from both programmes during the same fiscal year.

Consultants

Unless you have a dedicated networking or IT professional on staff, you should consider hiring a consultant. The administrative fee for Cisco products doesn't include installation of your networking equipment.