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Bytes of Learning - FAQs

What is the Bytes of Learning Donation Programme?

As part of Bytes of Learning’s commitment to the voluntary sector, Bytes of Learning will be expanding its donation programme to better serve the non-profit communities in the UK.

The Bytes of Learning Donation Programme is designed to meet the needs of small non-profits and to ensure they have access to Bytes of Learning technology they need to achieve their missions. By researching and working with small non-profits, there is an understanding of which products are most valuable to them and the appropriate number of licences to make available.

How can I find out if my organisation is eligible?

Please see Bytes of Learning - Eligibility Criteria for further information.

Which products are available through the Bytes of Learning Donation Programme?

Please see the Bytes of Learning Product Catalogue for further information.

How many products can I request?

During one fiscal year (1st July - 3-th June) an organisation may request a single donation. For information on placing an order, please see 'Placing An Order.

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days.

How will my order be fulfilled?

An email will be sent from our fulfilment team to your organisation's registered email address stating the licence key and instructions for you to download the setup file for your product.

What should I do if I require support?

Online technical support and FAQs are available at no charge at but only for technical issues. Any issues to do with unlock codes or licenses must be directed to

What should I do if I need to renew my licences?

Your renewal is not required. The licences are yours to use in perpetuity.

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme.

How do I learn more about Bytes of Learning?

Please visit their Partner Page and their website at