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O&O Software donation programme - FAQs

What is the O&O Software Donation Programme?

O&O Software has joined with the Charity Digital Exchange Programme to provide system and data management software to eligible UK Registered Charities and Charitable Housing Associations. O&O provides tools for performance, data security, data recovery, and system administration on Windows-based desktops, notebooks, and servers. O&O Business Suite is a collection of 10 system and data management applications for small and medium-sized organisations. They are designed to increase network performance, backup and restore disk images, rescue data, and support network administration.

How can I find out if my organisation is eligible?

Please see O&O Software Donation Programme - Eligibility Criteria for further information.

Which products are available through the O&O software Donation Programme?

Please see the O&O Software Directory for further information.

How many products can I request?

Each eligible organisation may request two donations within a fiscal year — (July 1st - June 30th).

For information on placing an order, please see Placing an Order FAQs.

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 5 days.

How will my order be fulfilled?

Expect two emails. When your donation request has been approved, Charity Digital Exchange will send a message to your organisation email address with preliminary information about obtaining this product. Shortly after, the donor partner will send an email with information needed to complete the installation or activation.

What should I do if I require product support?

The Business Suite provides automatic upgrades to the newest versions of all products in the suite once they are available during the licensing period. For an additional £6.00 per month, it also includes technical support and direct contact to a dedicated technician.

What should I do if I need to renew my subscription?

This product is a one-year subscription. The subscription may be renewed through the Charity Digital Exchange Programme each year.

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

How do I learn more about O&O Software?

Please visit their Partner Profile or visit the O&O Website