For answers to general questions about the Charity Digital Exchange programme, including registration and placing an order, please see Charity Digital Exchange programme FAQs.


What is the Mailshell Donation Programme?

As part of Mailshell’s commitment to the voluntary sector, Mailshell has expanded its donation programme to better serve the nonprofit communities in the UK.

The Donation programme is designed to meet the needs of small non-profits and to ensure they have access to Mailshell technology they need to achieve their missions.

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How can I find out if my organisation is eligible?

Please see Mailshell Donation Programme - Eligibility Criteria for further information.

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How many products can I request?

During one fiscal year (1st July - 30th June) an organisation may request up to 100 donated Mailshell licenses.

For information on placing an order, please see Placing an Order FAQs.

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How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days.

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How will my order be fulfilled?

An e-mail will be sent from our fulfillment team to your organisation's registered e-mail address stating the registration key(s) and instructions for you to download and install your product.

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Downloading & Installing

How do I download and install my Mailshell Anti-Spam Desktop Product?

Please see Downloading and Installing Your Mailshell Anti-Spam Desktop Product.

Is Mailshell Anti-Spam Desktop compatible with Outlook 2010?

Yes, Mailshell Anti-Spam Desktop is compatible with Outlook 2010.

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What should I do if I require support?

For more information about how to use Mailshell, please see the Mailshell help pages:

For further assistance please contact the CTXchange Programme directly at

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Licence Renewals

What should I do if I need to renew my licences?

If you have not reached the 100 license maximum, you can place another donation request for new licenses.

Please note: these donated Mailshell licenses last for one year.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme.

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More about Mailshell

How do I learn more about Mailshell?

Please visit their Partner Profile and their web site.

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