Terms & Conditions

Each time you access or use charitydigital.org.uk and its subdomains (collectively the "website"), you are deemed to accept these terms and conditions.

"we" means Charity Digital, and "our" shall be construed accordingly. "you" means the person, firm, company or organisation browsing and/or using the Website, and "your" shall be construed accordingly.

Information on this site

Whilst we make every effort to ensure that the information on our Website is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liability arising from any inaccuracy or omission in any of the information on our website or any liability in respect of information on the website supplied by you, any other website user or any other person.

Links to other websites

On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.

Your use of this webite

You may only use the website for lawful purposes when seeking access to digital offerings or advice around these. You must not seek to undermine the security of this website or any information submitted to or available through it under any circumstances . In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of the website or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the website.

You are solely responsible for any information submitted by you to the website. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to the website. We reserve the right to remove any information supplied by you from the website at our sole discretion, at any time and for any reason without being required to give any explanation.

Information submitted by you

We will use information supplied by you to aid the signposting process to third parties as well as to facilitate the purchase of these products. We will process any data that you provide in completing the online registration or application forms and any further forms, assessments or personal details which you complete or provide to us when using the website in accordance with relevant data protection legislation. We explain more about your personal data in our privacy policy.

Sharing your information

We may (and you authorise us to) disclose personal information we collect from you if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us, (b) enforce any agreement we may have entered into with you and to enforce the privacy policy, or (c) protect and defend the rights or property of Charity Digital, other users of the websites, or third parties.

Charity Digital may share your information with partners if you request products from those specific partners. This information includes the organisation and contact information provided by you when it is necessary to fulfil a purchase you make. We may also share your organisation's information with selected vendors, business partners and other organisations that assist us in providing you with some of the products and features of our websites and in helping communicate with our users (including payment processing and services provided via our websites).

If we share any of your personal information with our partners, we will require those partners to honour these terms and conditions when dealing with any of your personal information shared by Charity Digital. If our organisation or all or a portion of our assets are acquired by another organisation, your personal information could be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of Charity Digital or its assets may continue to use your personal information as set forth in this privacy policy. You hereby consent to Charity Digital sharing your Personal Information under these above circumstances.

We may share anonymised information through third-party cookies. You can find more information about our use of cookies on our cookie policy.

Interruptions and omissions in service

Whilst we try to ensure that the standard of the website remains high and to maintain the continuity of it, the internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate the website (or any particular part of it) or to provide the service offered on the website. We may vary the specification of this site from time to time without notice.

Content rights

The rights in material on the website are protected by international copyright, software and trademark laws and you agree to use the website in a way which does not infringe these rights. You may copy material on the website for your own private or domestic purposes, but no copying for any commercial or business use is permitted.

Security and passwords

In order to register with the website and to sign in when you visit the website, you will need to use a username and password. You are solely responsible for the security and proper use of your password, which should be kept confidential at all times and not disclosed to any other person. You must notify us immediately if you believe that your password is known to someone else or if it may be used in an unauthorised way. We accept no liability for any unauthorised or improper use or disclosure of any password.


We may terminate your registration and/or deny you access to the website or any part of it (including any services, goods or information available on or through the website) at any time in our absolute discretion and without any explanation or notification.

Regarding children

The websites are not designed for children under the age of 16. We do not intentionally gather personal information about visitors who are under the age of 16.


We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the Website and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to the Website and your use of it to the maximum extent permitted by law.

You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of the website.

You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of the website.

Choice of law and jurisdiction

The use of the website and any agreements entered into through the website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of the website or any agreement made through the website.

Some of the goods or services offered through the website may not be lawful or may otherwise not be permitted in certain countries outside the United Kingdom. If you attempt to order, receive, purchase or otherwise benefit from any such goods or services, we do not accept any liability for any losses suffered by you in using the website which you would not have suffered had you been accessing the website as a UK resident (including as a result of us being prevented from dealing with any application or enquiry by any law, regulation or other ruling applicable in any country).

Changes to terms and conditions and invalidity

These terms and conditions may be changed by us at any time. You will be deemed to accept the terms and conditions (as amended) when you next use the website following any amendment.

If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Registered details

Registered office: Camburgh House, 27 Dover House, Canterbury, Kent CT1 3DN

Main office: East Side, King's Cross Station, London N1C 4AX

Charity No. 1133179
Company No. 06902258
VAT Reg. 974 9780 49


Privacy Policy

This privacy policy explains how Charity Digital (Charity Digitalwe or us) use the personal information we collect about you when you use www.charitydigitalexchange.org.

Charity Digital also runs the marketplace.tech-trust.org site and registrations for these two sites by charities and their employees are connected. For this reason, the privacy policy for both sites will be the same. The term "our websites" will refer to both the www.charitydigitalexchange.org and marketplace.tech-trust.org domains.

The terms “you and your” means any person, charity or other organisation using our websites.

About this policy

This privacy policy explains how we use the personal information we collect about you when you use our websites.

If you register on our websites as a supplier and provide us with personal data, we will process such personal data on the basis that it is necessary to do so in order to perform the contract you enter into with us.

Registration with and use of our websites for charities looking for products and services is free. We will process your personal data on the basis set out below as it is in our legitimate interests to do so following your registration.

What information do we collect about you?

We collect personal data about you when you register on our websites in order to provide you with the tech services that are available through our websites as well as for administrative purposes when you purchase products through our websites.

We collect personal information that you submit to us voluntarily:

  • When you create an account, we will collect your name, the username and password that you choose, any email addresses you provide to us, and any other information you choose to associate with your account.
  • When you enter any information, including Personal Information, into any posting or comments within the services, we will collect such information.
  • When you respond to one of our surveys, we will collect any information contained in such survey responses.
  • When you leave us feedback or request support, we will collect any information that is contained in your feedback or support request.
  • When you contact us by sending us an email, we will collect your email address and any information contained in the email you send us.

In order to use some of our services, you may also be required to provide us with additional information about your organisation. Charity Digital retains this information so that it can track requests for services to completion, facilitate support requests and inform you of important changes to programmes that may affect your organisation.

If you decide to purchase any products through our websites, we may ask you for the details needed to process any payment that is required by the relevant third party course provider.

Product requests made through our site

Online selection and fulfilment services for products may be conducted either by us, corporate donors on www.charitydigitalexchange.org or by one of our third-party partners.

In some cases, you may be required to leave our websites to select products and place your product request. Any personal information you provide to such third parties will be subject to the third party’s privacy policy and website terms of use, and not to this privacy policy or the Charity Digital Terms and Conditions. Our third-party partners will make available to you their website policies governing their collection of personal information from you.

What do we do with your personal data?

We use personal information you submit to us to provide products to you, respond to requests you make, improve access to products and offer you additional information, opportunities, and functionality. We may also use your personal information to provide you with updates about the products.

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we will not associate such feedback with your personal information. We will treat any personal information included in such feedback in accordance with this privacy policy.

We may create anonymised information reports from personal information by excluding any information that makes the data identifiable to you. We may use and disclose anonymous information at our discretion and without restriction.

Disclosing information to third parties

Except as otherwise stated in this privacy policy, we do not disclose to or share your personal information with third parties, unless you ask or authorise us to do so.

We may disclose anonymised reports with our partners and donors. For example, we may share anonymous information about individual organisations where it is necessary to ensure the continued availability of our services or to develop outreach programmes with our partners.

If you request to purchase a product directly on our websites, we may share your personal information with the company that supplies that product in order to fulfil the transaction. These individual records include the organisation and contact information you provide. We may also share your information with data processors that assist us in providing you with products and services, such as payment processing services.

When we share any of your personal data with our partners, we will require them to honour this privacy policy when dealing with your information.

If our organisation or any of our assets are acquired by another organisation, your personal information could be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of Charity Digital or its assets may continue to use your personal information as set forth in this Privacy Policy.

We may disclose personal data that we collect from you if we believe that such a disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served to us, (b) enforce any agreement we may have entered into with you and to enforce the privacy policy, or (c) protect and defend the rights or property of Charity Digital, other users of the websites, or third parties.

Data storage and transfers

Your personal data is stored on servers in the European Economic Area (EEA). If we share your personal data with any third-party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with current European data-protection legislation.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at dpo@tech-trust.org.

We want to make sure that your information is accurate and up to date and are very happy to remove or amend any information that you think is inaccurate. If you would like to change any of your personal information, you can use the Edit My Profile link from your My Account area on www.charitydigitalexchange.org or you can send a request to change, correct, or remove information to customerservice@charitydigital.org.uk.

If you would like to change any of the information contained in an organisation record held by Charity Digital, you may do so by contacting the customer service team. You will first be required to log into the www.charitydigitalexchange.org website to verify your authority to make any changes. If you experience difficulty altering the organisation profile, you should contact Charity Digital support by emailing customerservice@charitydigital.org.uk.

Deleting your account

We aim to provide your charity with useful resources and offerings for as long as you work for it. However, you have the right to close your account at any time and have us delete all of your personal information unless we are in the process of responding to any complaint that you make. If you would like to do so, please email customerservice@charitydigital.org.uk.

Any such cancellation of your account may involve deletion of your personal information from our databases. We will not be liable to you for any termination of your account or related deletion of your information.

Note that in some cases, you may request that we delete your personal information, but we may be required (by law or otherwise) to keep this information and not delete it.

Microsoft Cloud access

If you are looking to access Microsoft Cloud offerings through our Microsoft Cloud Manager service, please be aware that some extra data processing will be necessary to fulfil your order.

We use Interworks and Zendesk as data processors to deliver the service. You can view Interworks's data policy here and Zendesk's data policies here. We will make sure that these providers maintain adequate privacy controls to protect your data in line with this policy.

Questions and comments

If you have any questions regarding this Privacy Policy or Charity Digital's site practices, please do not hesitate to contact our data protection officer:

Attn: Data Protection Officer
Charity Digital
East Side
Kings Cross Station
London N1C 4AX

Privacy policy updates

This privacy policy is subject to occasional revision and we place any updates on this web page.

If we make substantial changes to this privacy policy, we will notify you through the website interface, or, if you have provided your email address, by email. You are responsible at all times for keeping your email address up to date. Any changes to this privacy policy will be effective immediately and your continued use of our websites after such time shall constitute your acceptance of the amended policy.


This privacy policy was last updated 25th June 2018.

Anti-Discrimination Policy

Techsoup Global and Charity Digital are an equal opportunity organisation and will not allow discrimination based upon age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law. Organisations must be willing and able to attest that they do not discriminate on any of the above grounds in order to receive resources from TechSoup. External evidence, such as negative publicity or social media, that reveals such discrimination, hate speech, or disrespectful or bullying behavior, as determined by TechSoup in its sole discretion, may be taken into consideration. TechSoup reserves the right to refuse service to anyone for any reason at any time. Organisations will also be subject to eligibility requirements from donors who may require agreement to their own anti-discrimination policies.