Volume Licensing Service Center — Maintaining Your Account

Editors note: This article was originally published by TechSoup.org

Permission Roles

The person who creates a VLSC account automatically becomes the administrator for the licensing IDs in that account. This administrator can then create an additional administrator or assign certain permissions to others.

Permission roles must be assigned separately for each licensing ID. Permissions must be reassigned for each new request, since each request you make through Charity Digital Exchange has a different licensing ID.

For more information, see the Permissions FAQ at the VLSC site.

Adding Open Licenses

Microsoft created a simplified method for granting management permissions to an existing account to benefit Open License customers that are small organizations.

To add a license, you'll need the license number and authorisation number for the donation and permission from the owner to manage the account.

To add Open Licenses:

  1. Sign in to the VLSC.
  2. Choose Administration > Add Open License. The Add Open License page appears.
  3. Complete the page and click Submit. The VLSC will send an email message to the owner checking that this was allowed.
  4. Unless the owner objects, you can log in to the VLSC again in 24 hours to accept the terms and conditions of the Open License Agreement and begin managing the account.

Changing Profile Information

If the VLSC account owner leaves the organisation or gets a new email address, VLSC customer service can change the email address of record. Find their contact information at the Help page. You do not need to be signed in at the VLSC to access this page.

VLSC customer service can't change the organisation name or street address. There is rarely a need to update this information, since it is not important for activities managed through the website.